Train Travel in India

'139 - Rail Sampark', the national enquiry for Indian Railways successfully completed its first year of operations today. The service was launched with the objective of bringing high quality information service within react of every passenger. Train travel is safe, cheap and comfortable (in AC classes). Read more updates in Indian Railways Rail Sampark 139

"139 - Rail Sampark," the Indian Railway enquiry services delivered by Bharat BPO, handles enquiries pertaining to arrival, departure, schedules of trains plying between two stations, PNR and reservation of berth status, fare enquiry, availability of Tatkal accommodation, journey planning, concession and cancellation rules, refund rules and trains between stations. The call centre support is available in eleven local languages across India.Indian Railways are also the world's biggest employer, with over 1.5 million staff. easy way to travel in India,

Elaborating on the success of '139 - Rail Sampark', managing director, Indian Railway Catering and Tourism Corporation Ltd (IRCTC), Nalin Shinghal, said, "It is a service that is revolution in the making, with IRCTC's Internet ticketing services already proving to be a runaway success 139 - Rail Sampark will change the way a customer interacts with the Indian Railways. We aim to make 139 the single point of contact with the Railways for rail passengers and provide them a complete range of service, including several value added services."

Speaking about one year operations of 139, Akashdeep Singh, chief operating officer, Bharat BPO said, "The idea is to connect with masses, a service that is meant for all should be made effectively and easily available. All the calls are answered, mostly, within three rings and are attended within about two minutes. The efficacy of service was put to test during large scale disturbances in movement of trains during agitations in the recent past. The milestones achieved till now will further motivate us to continue delivering our promise and we strive towards taking a big leap where 139 turns into a comprehensive suite of services."

'139 - Rail Sampark' will soon be launching the first of its suite of value added services.