Railways 139 Tele-Helpline Celebrates 1st Anniversary

The first year of operations of 139 rail sampark, that is considered to be the national enquiry related to Indian railways has completed its services successfully. The main objective of launching 139 rail sampark service is, to introduce information service pertaining to high quality, which is reacted by and convenient for every passenger to confirm information of individual types.

Traveling in train, basically in air condition class is concerned to be comfortable, safe and economical. The Bharat BPO is the one, who has delivered the services of 139 rail sampark, which belongs to enquiry related to Indian railways. The enquiries that are handled by these services pertain to departure, arrival, reservation and PNR of berth status, schedules of trains plying between two stations.

Some other enquiries are journey planning, fare enquiry, availability of tatkal accommodation, train between stations, refund rules and cancellation and concession rules. Across India, the support from call centre is liable in eleven types of local languages. The biggest employer in the world is known by the name of “Indian Railway”. It consists of staff, which is considered to be more than 1.5 million.

The convenient way to travel across India is through Indian railway. Managing director of Indian Railway Catering and Tourism Corporation Ltd (IRCTC), Nalin Shinghal, on the eve of celebrating the success of 139 rail sampark, elaborated the services by saying that, "what is a revolution in making is a service, with IRCTC's Internet ticketing services, which are existingly proving to be a runaway success for 139 - Rail Sampark, which will definitely change the way of a customer’s interaction with the Indian Railways.

The main concept of 139 is to provide the contact with the railways through a single point for all rail passengers. The complete range of services, which is available persists of several value added services. In context with completion of one year related to 139 operations, the chief operating officer of bharat BPO, Akashdeep Singh said that, the main scenario is to connect with masses, so that the services, which are provided to the entire customer’s, should be conveniently available and effective.

The service holds the great efficacy, considering being most comfortable.